Privacy Policy
This Privacy Policy explains how ReloadedWare ("we," "our," or "us") collects, uses, processes, and protects your personal data when you interact with our websites (reloadedware.com), web applications, game experiences, Discord bots/integrations, and support channels.
1. Information We Collect
We collect information directly from you, automatically through your use of our Services, and via connected third-party platforms:
A. Account & Platform Identifiers
- Discord Data: Discord User ID, username, avatar, guild/server memberships, and role assignments when interacting with our bot or OAuth services.
- Game Identifiers: Platform IDs (e.g., Roblox User ID/username), player stats, inventory data, and in-game transaction logs.
- Contact Data: Email address and communication history if you reach out via our web forms or email (@reloadedware.com).
B. Age Verification & Compliance Data
To comply with age-gating requirements, child safety regulations, and feature access tiers, we integrate with Discord’s age verification features and third-party identity verification APIs.
What We Store: We store verification status flags, verification timestamps, and applicable age-bracket classifications (e.g., verified_adult: true or age_bracket: 18+). We do not collect or store raw government IDs or biometric verification data processed directly by third-party identity providers.
C. Technical, Log & Application Data
IP addresses, browser/device user agents, access timestamps, error logs, command usage metrics, and session tokens generated when you access our web portal or invoke bot commands.
2. How We Use Your Information
We process collected data for the following operational purposes:
- Service Delivery: Authenticating accounts, synchronizing permissions across Discord and web portals, and saving user preferences.
- Age Gating & Compliance: Ensuring minors are protected and that age-restricted channels, features, or game areas comply with applicable legal frameworks.
- Security & Anti-Abuse: Detecting bot spam, unauthorized access, exploit attempts, and protecting the integrity of our platform.
- Support & Operations: Responding to bug reports, inquiries, and customer service requests.
3. Sharing & Third-Party Service Providers
We do not sell, rent, or trade your personal information. We only share data with essential third-party service providers under strict data-handling terms:
- Discord Inc.: For API communications, bot commands, OAuth authentication, and age verification workflows.
- Cloud & Database Infrastructure (e.g., Firebase / Google Cloud): For secure cloud hosting, real-time database management, and authentication records.
- Email Infrastructure (Zoho Mail): For routing and managing customer support and official administrative communications.
- Legal Authorities: When required by subpoena, court order, or applicable law to protect safety, prevent fraud, or enforce our Terms of Service.
4. Data Retention & Security
- Retention: We retain account and log data only for as long as necessary to provide the Services, maintain platform security, or comply with legal obligations. Verification tokens and logs are stored securely with restricted administrative access.
- Security Safeguards: We implement industry-standard administrative, physical, and technical safeguards (including HTTPS encryption, parameterized database access, and restricted API credentials) to prevent unauthorized access or disclosure.
5. Children's Privacy (COPPA & Global Standards)
Our Services are not directed to children under the age of 13 without verified parental consent. If we discover that personal data of a user under 13 has been collected without verifiable consent, we will promptly delete that data.
6. Your Rights & Data Deletion Requests
Depending on your jurisdiction (such as GDPR in Europe or CCPA/CPRA in California), you have the right to:
- Request access to the personal data we hold about you.
- Request correction or updating of inaccurate data.
- Request complete deletion (erasure) of your account data, connected Discord IDs, and game records from our systems.
To submit a data access or deletion request, please email:
*(Include your relevant Discord ID or platform username so we can locate your records).*
7. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our technology, integrations, or legal obligations. When updates are published, the "Last Updated" date at the top of this document will be revised.
8. Contact Us
For any privacy-related questions, data requests, or compliance inquiries: