Privacy Policy
This Privacy Policy explains how reloadedWARE ("we," "our," or "us") collects, uses, processes, and protects your personal data when you interact with our websites (reloadedware.com), community forums (forum.reloadedware.com), web applications, game experiences, Discord bots/integrations, and support channels.
1. Information We Collect
We collect information directly from you, automatically through your use of our Services, and via connected third-party platforms:
A. Community Forum Data (Discourse)
- Registration Details: Account username, email address, display name, password hash, and optional profile metadata (avatar, bio, website link, time zone, locale).
- Public & Community Activity: Topics, replies, drafts, likes, bookmarks, badges earned, user mentions, and community flags.
- Private Communications: Direct private messages exchanged between users on the forum platform.
- Cookies & Session Identifiers: Essential session cookies, authentication tokens, CSRF tokens, and read tracking used by the Discourse platform to maintain login state and theme preferences.
B. Account & Platform Identifiers
- Discord Data: Discord User ID, username, avatar, guild/server memberships, and role assignments when interacting with our bot or OAuth services.
- Game Identifiers: Platform IDs (e.g., Roblox User ID/username), player stats, inventory data, and in-game transaction logs.
- Contact Data: Email address and communication history if you reach out via our web forms or email (@reloadedware.com).
C. Age Verification & Compliance Data
To comply with age-gating requirements, child safety regulations, and feature access tiers, we integrate with Discord’s age verification features and third-party identity verification APIs.
What We Store: We store verification status flags, verification timestamps, and applicable age-bracket classifications (e.g., verified_adult: true or age_bracket: 18+). We do not collect or store raw government IDs or biometric verification data processed directly by third-party identity providers.
D. Technical, Log & Infrastructure Telemetry
IP addresses, browser/device user agents, access timestamps, error logs, command usage metrics, and session tokens generated when you access our forum, web portal, or invoke bot commands.
2. How We Use Your Information
We process collected data for the following operational purposes:
- Service & Forum Delivery: Hosting community discussions, authenticating accounts, delivering forum notifications, synchronizing permissions across Discord, and saving user preferences.
- Age Gating & Compliance: Ensuring minors are protected and that age-restricted channels, features, or game areas comply with applicable legal frameworks.
- Security & Anti-Abuse: Detecting bot spam, forum brigading, exploit attempts, unauthorized access, and protecting the integrity of our platform.
- Support & Operations: Responding to bug reports, inquiries, and customer service requests.
3. Infrastructure, Hosting & Third-Party Service Providers
We do not sell, rent, or trade your personal information. We operate our platform using dedicated infrastructure and essential service providers under strict security standards:
- Dedicated Cloud & Server Hosting: Our Discourse community forum and backend application services are self-hosted on high-security dedicated cloud server infrastructure in ISO/IEC 27001-certified data center facilities, utilizing encrypted volumes, firewall isolation, and access controls.
- Google Cloud & Firebase: For real-time database management, static hosting delivery, and web portal synchronization.
- Discord Inc.: For API communications, bot commands, OAuth authentication, and age verification workflows.
- Email Infrastructure (Zoho Mail & Transactional SMTP): For transactional forum emails (account activation, password resets, notifications) and official administrative communications.
- Legal Authorities: When required by subpoena, court order, or applicable law to protect safety, prevent fraud, or enforce our Terms of Service.
4. Data Retention, Forum Anonymization & Security
- Retention: We retain account and log data only for as long as necessary to provide the Services, maintain platform security, or comply with legal obligations. Verification tokens and logs are stored securely with restricted administrative access.
- Forum Posts & Anonymization: Public forum posts become part of historical community discussion threads. Upon account deletion requests, personal profile information will be removed or anonymized while preserving discussion thread integrity.
- Security Safeguards: We implement industry-standard administrative, physical, and technical safeguards (including TLS/HTTPS encryption, parameterized database queries, regular encrypted backups, and restricted SSH/API credentials) to prevent unauthorized access or disclosure.
5. Children's Privacy (COPPA & Global Standards)
Our Services are not directed to children under the age of 13 without verified parental consent. If we discover that personal data of a user under 13 has been collected without verifiable consent, we will promptly delete that data.
6. Your Rights & Data Deletion Requests
Depending on your jurisdiction (such as GDPR in Europe or CCPA/CPRA in California), you have the right to:
- Request access to the personal data we hold about you.
- Request correction or updating of inaccurate data.
- Request complete deletion (erasure) of your account data, connected Discord IDs, and game records from our systems.
To submit a data access or deletion request, please email:
*(Include your relevant Discord ID or platform username so we can locate your records).*
7. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our technology, integrations, or legal obligations. When updates are published, the "Last Updated" date at the top of this document will be revised.
8. Contact Us
For any privacy-related questions, data requests, or compliance inquiries: